If something has gone wrong, or you simply have a question you cannot find the answer to, we want to hear from you. The team behind Spin Kong is made up of real people who are authorised to look into account issues, payment queries, bonus disputes, and responsible gambling requests — not just to pass messages along, but to reach an actual resolution.

You can find the available contact channels elsewhere on this page. When you get in touch, the more detail you include upfront, the more likely we are to sort things out in a single exchange. Let us know your registered username or the email address on your account, describe what happened and when, and — if it relates to a payment — include the transaction reference if you have it. That information means we can go straight to the relevant part of your account without asking you to repeat yourself.

What happens after you contact us

Once your message reaches us, it is logged and assigned to a member of the team with the access needed to investigate it properly. We work through enquiries in the order they arrive. You will receive a response through the same channel you used to contact us. If we need anything further from you to complete our investigation, we will ask for it clearly and specifically — we will not ask you to send sensitive financial information, full card numbers, or your account password by email or chat, under any circumstances. If you ever receive a message claiming to be from us that asks for any of those things, do not respond to it and let us know straight away.

Formal complaints and responsible gambling requests

Most issues are resolved through standard support contact, but if you feel your concern has not been handled fairly, you have the right to raise a formal complaint. In that case, please tell us explicitly that you are making a complaint rather than a general enquiry, so it is treated accordingly and escalated within the team. If a complaint remains unresolved after we have had a reasonable opportunity to address it, you may refer the matter to the relevant dispute resolution body under our Curaçao licence.

Requests related to deposit limits, cooling-off periods, and self-exclusion are treated with particular urgency. If you contact us about any of these, please say so clearly at the start of your message. These requests are not subject to the same queue as general queries — we prioritise them because we understand that timing matters. Self-exclusion requests, once confirmed, are applied to your account and are not reversible for the duration you have chosen. We will not attempt to re-engage you with promotional material during any self-exclusion period.

Whatever brings you to this page, we would rather you contacted us than struggled on alone. We are here to help you get a straight answer.